TERMS AND CONDITIONS


By using Easy Simple CRM, you agree to the following terms and conditions:

Fair use policy: on average, each user is not to enter more than approx 500 individual profiles or invoices per month.
In the unlikely event of exceeding this limit, we reserve right to negotiate a higher price on an individual basis.

Any misuse detected, such as trying to hack other accounts will result in immediately termination, with no refund.

Although we will regularly back up all CRM data, we accept no responsibility or liability for any lost data and damages caused by
this. Security is paramount at Easy Simple CRM, however, in the unlikely event of a security breach, we accept no liability for 
any data stolen or copied from us.

Payment is taken for the month ahead, no refund is issued if cancelled for any unused days.

We will never sell or distribute your data to anyone.








PRIVACY POLICY

Easy Simple CRM cares about your privacy. For this reason, we collect and use personal information only as needed to deliver
our products, services, websites and mobile applications, and to communicate with you about the same, or as you have requested 
(collectively, our “Services”). 
Your personal information includes information such as:

    Name
    Email address


Our Privacy Policy not only explains how and why we use your personal information that we collect, but also how you can access, 
update or otherwise take control of your personal information. We’ve also created a Trust Center that offers answers to your most 
common questions, quick links to access your Account Settings, instructions on how to exercise certain rights that might be 
available to you, and definitions to key terms and concepts noted in this Privacy Policy.

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection
Officer (“DPO”) and our dedicated team that supports this office by contacting us at contact@easysimplecrm.com. This inbox is 
actively monitored and managed so that we can deliver an experience that you can confidently trust.

What information we collect, how we collect it, and why

Much of what you likely consider personal information is collected directly from you when you:

    create an account or purchase any of our Services (ex: billing information, including name, address, credit card number,
	government identification);
    request assistance from our award-winning customer support team (ex: phone number);
    complete contact forms or request newsletters or other information from us (ex: email); or
    participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require 
	information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. 
These methods of collection may not be as obvious to you, so we thought we’d highlight and explain a bit more about what these 
might be (as they vary from time to time):

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links 
clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact 
with our Services. These technologies automatically collect data when you use and interact with our Services, including 
metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure 
website performance and improve our systems, including optimizing DNS resolution, network routing and server configurations. 
Specifically, interactions with the features, content and links (including those of third-parties, such as social media plugins) 
contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were 
used, information about browser configuration and plugins, language preferences and cookie data, information about devices 
accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device 
identifiers and error data is collected. All this allows us to provide you with more relevant product offerings, a better 
experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also 
collect your location (IP address) so that we can personalize our services. For additional information, and to learn how to manage 
the technologies we utilize, please see our Cookie Policy below. 

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom 
we have purchased data, in which case we may combine this data with information we already have about you so that we can update, 
expand and analyze the accuracy of our records, assess the qualifications of a candidate for employment, identify new customers, 
and provide products and services that may be of interest to you. If you provide us personal information about others, or if others 
give us your information, we will only use that information for the specific reason for which it was provided to us.

How we utilize information.

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been 
given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or 
permitted for legal compliance or other lawful purposes:

Delivering, improving, updating and enhancing our Services. We collect various information relating to your purchase, use and/or 
interactions with our Services. We utilize this information to:

    Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)
    Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
    Detect and prevent fraud and abuse of our Services and systems
    Collecting aggregate statistics about use of the Services
    Understand and analyze how you use our Services and what products and services are most relevant to you.

Much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any 
personal information.

Sharing with trusted third parties. We may share your personal information with affiliated companies within our corporate family, 
with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted 
third party service providers as necessary for them to perform services on our behalf, such as:

    Processing credit card payments
    Serving advertisements
    Conducting contests or surveys
    Performing analysis of our Services and customers demographics
    Communicating with you, such as by way email or survey delivery
    Customer relationship management
    Recruiting support and related services.

We only share your personal information as necessary for any third party to provide the services as requested or as needed on our 
behalf. These third parties (and any subcontractors they may be permitted to use) are subject to strict data processing terms and 
conditions and are prohibited from utilizing, sharing or retaining your personal information for any purpose other than as they 
have been specifically contracted for (or without your consent).

We may also share your information with third parties for the purpose of facilitating / allowing a merger, acquisition or sale 
of all or substantially all of our assets, in which case the acquiring company may continue to utilize your data in the manner 
for which it was provided and intended.

Communicating with you. We may contact you directly or through a third party service provider regarding products or services 
you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may 
also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based 
upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts 
may include:

    Email
    Text (SMS) messages
    Telephone calls
    Messenger applications (e.g. WhatsApp, etc.)
    Automated phone calls or text messages.

You may also update your subscription preferences with respect to receiving communications from us and/or our partners by 
signing into your account and visiting “Account Settings” page.

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who 
is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have 
in regards to the use and/or sharing of your personal information with a co-branded partner, as well as how to exercise those 
options. We are not responsible for the privacy practices or the content of third-party sites. 
Please read the privacy policy of any website you visit.

If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your 
behalf), we will only use the contacts and any other personal information for the requested service. If you believe that 
anyone has provided us with your personal information and you would like to request that it be removed from our database, 
please contact us at contact@easysimplecrm.com.

Transfer of personal information abroad. If you utilize our Services from a country other than the country where our 
servers are located, your personal information may be transferred across international borders. Also, when you call us or 
initiate a chat, we may provide you with support from one of our global locations outside your country of origin.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials 
and private parties to enforce and comply with the law. We will disclose any information about you to government or law 
enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims 
and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, 
to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required 
to provide your personal information to third parties as part of legal process. We will also share your information to the 
extent necessary to comply with any ICANN, registry or ccTLD rules, regulations and policies when you register a domain name 
with us. For reasons critical to maintaining the security, stability and resiliency of the Internet, this includes the 
transfer of domain name registration information to the underlying domain registry operator and escrow provider, and 
publication of that information as required by ICANN in the public WHOIS database or with other third parties that 
demonstrate a legitimate legal interest to such information.

How we secure, store and retain your data.

We follow generally accepted standards to store and protect the personal information we collect, both during transmission 
and once received and stored, including utilization of encryption where appropriate.

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter 
for a variety of legitimate legal or business purposes. These might include retention periods:

    mandated by law, contract or similar obligations applicable to our business operations;
    for preserving, resolving, defending or enforcing our legal/contractual rights; or
    needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal information, you can contact us at 
contact@easysimplecrm.com.

How you can access, update or delete your data.

To easily access, view, update, delete or port your personal information, or to update your subscription 
preferences, please sign into your Account and visit “Account Settings.” Please visit our Trust Center for additional 
information and guidance for accessing, updating or deleting data.

If you make a request to delete your personal information and that data is necessary for the products or services you 
have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or 
required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings or our Trust Center, you may also contact us by one 
of the methods described in the “Contact Us” section below.

Non-Discrimination.

We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, 
we will not:

    Deny you goods or services.
    Charge you different prices or rates for goods or services, including through granting discounts or other benefits, 
	or imposing penalties.
    Provide you a different level or quality of goods or services.
    Suggest that you may receive a different price or rate for goods or services or a different level or quality of 
	goods or services.

Changes to this policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post 
those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information 
we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this 
Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days 
prior to the implementation of the changes.
Data Protection Authority.

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal information subject to the 
General Data Protection Regulation (GDPR), you may direct questions or complaints to your local supervisory authority or our 
lead supervisory authority, the UK's Information Commissioner’s Office, as noted below:

www.ico.org.uk

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Phone: 0303 123 1113

Contact us.

If you have any privacy-related questions, concerns or complaints about our Privacy Policy, our practices or our Services, 
you may contact our Office of the DPO by email at contact@easysimplecrm.com. In the alternative, you may contact us by 
either of the following means:

    By Mail: Attn: Office of the Data Protection Officer, 27 Old Gloucester Street, London, WC1N 3AX United Kingdom.
 
We will respond to all requests, inquiries or concerns within thirty (30) days.

Prices exclude tax. ICANN fees included.




COOKIE POLICY

OUR USE OF COOKIES, WEB BEACONS, AND SIMILAR TECHNOLOGIES


First and foremost, we DO NOT sell your personal information. However, when you visit or interact with our sites, 
services, applications, tools or messaging, we or our authorized service providers may use cookies, web beacons, 
and other similar technologies to make your experience better, faster and safer, for advertising purposes and to allow 
us to continuously improve our sites, services, applications and tools. Any personal information or data collected by 
these technologies is used only by us or by our authorized service providers on our behalf, and you always have full 
control over whether these technologies work on your devices by visiting our Manage Settings to toggle them ‘on’ or ‘off’.

You're in control

Other than for those that are considered “essential” (more on that below), if you do not wish to accept these technologies 
in connection with your visit to or use of our sites, services, applications, tools or messaging, you may visit our 
Manage Settings page, and may also exercise any of the additional options that are described below.

What are cookies, web beacons and similar technologies

These technologies are essentially small data files placed on your computer, tablet, mobile phone or other device 
(“collectively, a “device”) that allows us to record information when you visit or interact with our websites, service, 
applications, messaging, and other tools. Though often these technologies are generically referred to as “Cookies,” each 
functions slightly differently, and is better explained below:

Cookies: Cookies are small (often encrypted) text files placed in the memory of your browser or device when you visit a 
website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types 
of cookies:

    Session cookies expire at the end of your browser session and allow us to link your actions during that particular 
	browser session.

    Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or 
	actions across multiple sites.

    First-party cookies are those set by a website that is being visited by the user at the time in order to preserve 
	your settings (e.g., while on our site).

    Third-party cookies are placed in your browser by a website, or domain, that is not the website or domain that you 
	are currently visiting. If a user visits a website and another entity sets a cookie through that website this would 
	be a third-party cookie.

Cookies are used for a variety of purposes on our website. As an example, we use cookies to store information that allows us 
to present our site in your local language, or prices in local currency. We also use cookies to communicate data to our servers 
when you visit, allowing you to stay logged in to your account during your visit or maintain the site preferences you select. 
Preventing your browser from accepting 1st party cookies will prevent the placement of some cookies that are classified as 
“Essential”.

Web beacons: A web beacon (also called “tracking pixels” or “image tags”) is a small file (most often a transparent, 
1x1 GIF file) that is loaded on our web pages. These pixels may work in concert with cookies to collect information about 
your visit, your web browser/device, browsing activity, or onsite behavior and provide that information to service providers. 
Pixels are most commonly used to collect anonymous traffic metrics (page visits, button clicks, order completion) used to 
analyze site performance.

Scripts: A script is a small piece of website code placed on our websites to power customer service tools like live chat, allow 
for the delivery of video tutorials in our help section, and allow us to provide interactive experiences to visitors. They 
are also used to collect data that we use for website analytics, or to provide data on the effectiveness of our advertising.

Similar technologies: Technologies that store information in your browser or device utilizing local shared objects or local 
storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate 
across all of your browsers. In some instances, these technologies may not be fully managed by your browser and may require 
management directly through your installed applications or device. We do not use these technologies for storing information 
to target advertising to you on or off our sites.

What technologies do we use and why

Our cookies, web beacons and similar technologies serve various purposes, but generally they (1) are necessary or essential to 
the functioning of our sites, services, applications, tools or messaging, (2) help us improve the performance of or provide you 
extra functionality of the same, (3) help us to serve relevant and targeted advertisements, or (4) allow us to offer support 
tools that you utilize to interact with our care guides:

Strictly Necessary or Essential: "Strictly necessary" or “essential” cookies, web beacons and similar technologies let you move 
around the website and use essential features like secure areas and shopping baskets. Without these technologies, services you 
have asked for cannot be provided. Please note that these technologies do not gather any information about you that could be used 
for marketing or remembering where you've been on the internet. Accepting these technologies is a condition of using our sites, 
services, applications, tools or messaging, so if you utilize tools that might prevent these from loading, we can't guarantee your 
use or how the security therein will perform during your visit.

Performance: Performance technologies may include first or third-party cookies, web beacons/pixels, and scripts placed in order 
to gather information about how you use our website (pages you visit, if you experience any errors, load times). These cookies 
do not collect any information that could identify you and are only used to help us improve how our website works, understand 
the interests of our users, and measure how effective our content is by providing anonymous statistics and data regarding how 
our website is used.

Advertising: Advertising technology may include first or third-party cookies, web beacons/pixels, and scripts placed in order 
to gather information on the effectiveness of our marketing efforts, deliver personalized content, or to generate data that 
allows for the delivery of advertising relevant to your specific interests on our sites, as well as third-party websites. We 
also utilize 3rd party service providers to assist us in delivering on the same functions, which means that our authorized 
service providers may also place cookies, web beacons and similar technologies on your device via our services (first and 
third party cookies). They may also collect information that helps them identify your device, such as IP address, or other 
unique or device identifiers.

Support: Support technologies may include first or third-party cookies, web beacons / pixels, and scripts placed in order 
to provide tools for you to interact with our customer support teams. This technology allows us to provide chat services, 
gather customer feedback, and other tools used to support our visitors. Data collected for these purposes is never used 
for marketing or advertising purposes.

How to manage, control and delete these technologies

You may manage certain cookies, web beacons and similar technologies we place by visiting our Manage Settings control panel. 
You may also visit our "Advertising Preferences" link in the footer of our webpages.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some 
cookies. However, if you use your browser settings to block all cookies (including essential cookies) it may limit your 
use of certain features or functions on our website or service. Unless you have adjusted your browser setting so that it 
will refuse cookies, our system will issue cookies as soon as you visit our site. Please note, as further described in 
our Privacy Policy, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' 
menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should 
use the 'Help' option in your internet browser for more details.

    Cookie settings in Internet Explorer
    Cookie settings in Firefox
    Cookie settings in Chrome
    Cookie settings in Safari

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

More information about cookies

    Useful information about cookies, including information about deleting or blocking cookies, can be 
	found at: https://www.allaboutcookies.org

    A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which 
	can be found at: https://www.youronlinechoices.com

    The UK Information Commissioner's Office (ICO) cookie guide can be found on the ICO website: 
	https://ico.org.uk/your-data-matters/online/cookies/

Contact Us

We hope the information in this policy provides you with clear information about the technologies we use and the 
purposes for which we use them, but it you have any additional questions, or require any additional information, 
please review our Privacy Policy and Trust Center, or contact us at contact@easysimplecrm.com.